Welcome to Cozy Paws! These Terms and Conditions (“Terms”) govern your use of our website (cozypawssales.com) and all purchases made through our store. By accessing our site or making a purchase, you agree to comply with these Terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for pet owners and caregivers aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Cozy Paws and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website for lawful purposes only and not to:

  • Engage in fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ experience
  • Upload harmful content or viruses

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur. Please contact us if you have specific questions about a product before purchasing.

2.2 Product Categories

Our offerings include:

  • Pet food (Dry, Air-Dried, Dehydrated, Chicken-Free formulas)
  • Health supplements (Brain Health, Diabetic Support, Digestive Health, Dental Care)
  • Pet accessories (Beds, Blankets, Bowls, Automatic Feeders)
  • Specialty care products (Aging Care)

Important Note: All health-related products are designed to support pet wellness but are not substitutes for veterinary care. Consult your veterinarian before use, especially for pets with existing conditions.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or product availability issues.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties or taxes, which are the customer’s responsibility.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on customs processing.

5. Returns and Refunds

5.1 Return Eligibility

Returns are accepted within 15 days of delivery, provided:

  • Items are unused and in original packaging
  • Proof of purchase is provided

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • All food products (opened or unopened)
  • Opened health supplements
  • Opened personal care items

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Wait for return approval and instructions
  3. Ship items to our returns center at:
    Cozy Paws Returns
    10304 North 179th Dr
    Waddell, US 85355

5.4 Refunds

Approved refunds will be processed within 10 business days of receiving your return. Original shipping fees are non-refundable.

6. Limitation of Liability

Cozy Paws shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Product misuse or failure to follow instructions
  • Customs delays or additional fees for international orders

Pet Safety Notice: While we take great care in selecting our products, pet owners should always supervise their pets with new items and discontinue use if any adverse reactions occur.

7. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, available on our website.

8. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, USA.

10. Contact Information

For questions about these Terms or any other inquiries, please contact us at:

Email: [email protected]
Mail: 10304 North 179th Dr, Waddell, US 85355

Thank you for choosing Cozy Paws – where your pet’s comfort and your satisfaction are our top priorities!