Privacy Policy

Welcome to Cozy Paws (“we”, “our”, or “us”). At Cozy Paws, we’re committed to providing premium pet care products while protecting the privacy and security of our valued customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cozypawssales.com.

1. Information We Collect

We collect information to provide better services to all our pet parents:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Information: Details about products you purchase, including specialized items like chicken-free formulas, diabetic support food, or brain health supplements.
• Technical Information: IP address, browser type, operating system, and other technical details when you visit our site.
• Usage Data: Information about how you interact with our website, including pages visited and products viewed (such as automatic feeders or air-dried food).
• Communication Data: Records of your communications with our customer service team regarding payment questions or product inquiries.

2. How We Use Your Information

Your information helps us create a seamless shopping experience for premium pet products:

• Process your orders for quality pet beds, dental care products, or automatic feeders
• Provide customer support for specialized products like aging care supplements
• Improve our website and product offerings based on your preferences
• Send order confirmations and shipping notifications (including international shipments)
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations related to international sales

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Service Providers: We work with trusted partners for payment processing (like PayPal), shipping carriers, and website analytics.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of others.
• Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as your pet’s comfort:

• All transactions are protected by 256-bit SSL encryption (the same standard used by banks)
• We are PCI-compliant and never store complete payment information on our servers
• Data is stored on secure servers with limited access
• We implement reasonable security measures appropriate for an ecommerce site selling premium pet products globally

5. Your Rights and Choices

As our valued customer, you have rights regarding your personal information:

• Access and Update: You can review and update your account information through our website
• Marketing Communications: You may opt-out of promotional emails while still receiving transactional messages
• Data Deletion: You can request deletion of your personal data, subject to legal retention requirements
• International Customers: We comply with applicable privacy laws for our global customers (excluding certain Asian and remote regions)

6. Cookies and Tracking Technologies

Like most ecommerce sites, we use cookies to enhance your shopping experience:

• Essential Cookies: Necessary for basic functions like adding items to your cart (e.g., when selecting dry food or blankets)
• Performance Cookies: Help us understand how customers navigate our site (such as paths to our aging care or dental health sections)
• Functionality Cookies: Remember your preferences (like currency selection for international orders)

You can control cookies through your browser settings, though this may affect site functionality.

7. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify you of significant changes through our website or email.

8. Contact Us

Thank you for trusting Cozy Paws with your pet care needs and your personal information. We treat both with the utmost care and respect.