Welcome to Cozy Paws! We’re here to help make your pet parenting journey easier with premium pet care products delivered right to your doorstep. Below you’ll find answers to our most commonly asked questions.
About Cozy Paws
What kind of products does Cozy Paws offer?
We specialize in premium pet care products including specialized food (air-dried, dehydrated, dry food, chicken-free options), health support items (dental care, digestive health, diabetic support, brain health), and cozy essentials (beds, blankets, bowls, and automatic feeders). Our products are carefully selected to support your pet’s comfort and wellbeing.
Who is Cozy Paws designed for?
Cozy Paws is perfect for conscientious pet parents who want:
- High-quality, specialized pet nutrition options
- Health-supportive products for aging pets or those with specific needs
- Comfortable, durable pet accessories
- Convenient home delivery of pet essentials
Product Questions
Do you offer specialized dietary options?
Yes! We carry a variety of specialized food options including:
- Chicken-free formulas for pets with poultry sensitivities
- Air-dried and dehydrated food for maximum nutrition
- Diabetic support formulas
- Digestive health blends
How do I choose the right bed size for my pet?
We recommend measuring your pet while they’re sleeping in their favorite position. Add 6-12 inches to their length measurement for optimal comfort. If you’re between sizes, we suggest sizing up – pets love extra space to stretch out! Our covered beds are particularly popular for pets who enjoy a cozy den-like space.
Are your automatic feeders suitable for all pet sizes?
Our automatic feeders come in various sizes to accommodate different pets. Check the product specifications for capacity details. The smaller models work well for cats and small dogs, while our larger units can handle portion control for big breeds.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days from our Arizona warehouse. After processing:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
Yes! We ship to most countries worldwide, excluding some Asian regions and remote areas. During checkout, enter your address to confirm we can deliver to your location. Have questions about your specific area? Email us at [email protected].
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey from our warehouse to your door. We know how exciting it is to get new goodies for your pet!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. To initiate a return, contact our customer service team at [email protected].
What if my pet doesn’t like the food I ordered?
We understand that pets can be particular! Unopened food items in their original packaging can be returned within 15 days. For opened food items, we recommend checking with our customer service team about possible solutions or alternatives that might better suit your pet’s taste.
Payment & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient payments.
Do you offer subscription options for regular deliveries?
Currently we don’t offer subscriptions, but many of our customers place regular bulk orders to take advantage of our free shipping on orders over $50. This works especially well for dry food and other consumable products.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all payment information. You can also choose to pay through PayPal for an additional layer of security.
Still have questions? Our friendly customer service team is always here to help! Email us at [email protected].
At Cozy Paws, we’re committed to your pet’s comfort and your shopping satisfaction. Happy shopping, pet parents!